phplush Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register and use phplush, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically when you access the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary for the purposes described in this policy. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.

2. How We Use Your Information

The personal information we collect is used primarily to create and manage your phplush account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We also use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Where you have opted in, we may send you promotional communications about new games, features, or offers available on phplush — you can opt out of these at any time through your account settings. Your data may also be used to fulfil our responsible gaming obligations, including monitoring for signs of problem gambling and applying any self-exclusion or limit settings you have requested. We will never sell your personal information to third parties for their own marketing purposes.

3. Sharing and Disclosure of Your Data

phplush does not share your personal data with third parties except where it is strictly necessary to deliver our services or comply with legal requirements. We work with trusted payment processors and identity verification providers who handle your data solely on our behalf and under strict confidentiality agreements. In some cases, we may be required to disclose your information to Philippine government authorities, regulators, or law enforcement agencies if we receive a lawful request or are obligated to do so by law. Any third-party service providers we engage are contractually bound to process your data only for the specific purpose for which it was shared and to maintain appropriate security standards. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law. If you have questions about who has access to your data, you may contact us using the details provided on this platform.

4. Data Security and Retention

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, access controls limited to authorised personnel, and regular security reviews. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our legal and regulatory obligations. When your data is no longer needed, we securely delete or anonymise it in accordance with our internal data retention schedule.

5. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal information held by phplush. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to us using the contact information available on this platform and we will respond within the timeframe required by law.

6. Cookies and Tracking Technologies

phplush uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core platform functionality such as keeping you logged in and remembering your preferences during a session — these cannot be disabled without affecting how the platform works. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur, so that we can make targeted improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites.

7. Changes to This Privacy Policy

phplush reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered users through the platform or via the contact details associated with their account, giving reasonable advance notice where possible. The effective date at the top of this page will always reflect when the policy was last updated. Continued use of the phplush platform after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how we protect your data. If you have any questions about this Privacy Policy or our data practices, please visit our FAQ page or review our Terms and Conditions for further context.